Day 1 of Running the Company: Sales Are Falling and Franchisees Are Ready to Mutiny

By Catherine Monson, CEO, FASTSIGNS, Carrollton, Texas When I became CEO of FASTSIGNS in January 2009, a sign franchise company of 530 locations that provides signage and graphics solutions to small and mid-sized businesses, I stepped into a challenging situation. The beloved founder and chief executive had announced his retirement and the board of directors chose [...]